Kennington Cleaners Terms and Conditions of Service

These Terms and Conditions set out the basis on which Kennington Cleaners provides cleaning services to customers within the United Kingdom. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, firm, or organisation booking the services or on whose behalf the services are booked.

Company means Kennington Cleaners, the provider of the cleaning services.

Services means any cleaning or related services supplied by the Company to the Customer, whether one-off or recurring.

Premises means the property or location at which the Services are to be performed.

Operative means any cleaner, subcontractor, or representative engaged by the Company to carry out the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning and related services, which may include regular cleaning, end-of-tenancy cleaning, deep cleaning, after-builders cleaning, and other similar tasks as agreed in advance with the Customer.

The exact scope of the Services, including areas to be cleaned, frequency, and any specific instructions, will be confirmed at the time of booking. The Company reserves the right to refuse any work that it considers unsafe, unsuitable, or beyond the agreed scope.

3. Booking Process

Bookings may be made online or through other methods made available by the Company from time to time. The Customer is responsible for providing accurate and complete information, including address, access instructions, property type, size, and any particular requirements.

A booking is only confirmed when the Company has accepted the booking request and provided a booking confirmation. The Company may refuse any booking at its discretion.

For certain services, such as end-of-tenancy or specialist cleans, an estimate may be provided based on information supplied by the Customer. The Company reserves the right to adjust the price if the information provided was inaccurate or incomplete, or if the condition of the Premises requires significantly more time, staff, or materials than reasonably anticipated.

The Customer must ensure that adequate access to the Premises is available at the agreed time. If the Operatives are unable to gain access or are denied access, this may be treated as a late cancellation, and charges may apply.

4. Pricing and Payment

The prices for Services are set out in the Companys price lists, quotations, or booking confirmations, as applicable. Prices may be based on hourly rates, fixed fees, or a combination, and may vary depending on the type and complexity of the work.

All quoted prices are provided in good faith based on the information supplied by the Customer. The Company reserves the right to revise prices where additional work is required beyond the original quotation, subject to the Customers agreement before proceeding.

Unless otherwise agreed in writing, payment is due on the day the Services are provided. The Company may require advance payment or a deposit for certain bookings, including but not limited to one-off deep cleans and end-of-tenancy cleans.

Payment methods will be specified by the Company and may include card payments, bank transfers, or other recognised methods. Cash payments may be refused at the Companys discretion.

If payment is not received when due, the Company reserves the right to suspend or cancel any further Services and to charge interest on overdue sums at the statutory rate from the due date until payment is made in full.

5. Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company reasonable prior notice. Unless otherwise specified at the time of booking, a minimum of 24 hours clear notice before the scheduled start time is generally required to avoid cancellation charges.

If the Customer cancels or significantly amends a booking with less than 24 hours notice, the Company may charge a cancellation fee of up to the full value of the booked Services for that visit, to cover the costs incurred and the loss of reserved time.

If the Operatives attend the Premises and are unable to gain access, or if the Customer refuses entry or is not present where necessary to provide access, the visit may be treated as a late cancellation, and charges may apply as above.

The Company reserves the right to cancel or reschedule a booking where necessary due to factors beyond its reasonable control, such as staff illness, severe weather, transport disruption, or other operational issues. In such cases, the Company will use reasonable efforts to provide as much notice as possible and to offer an alternative appointment. The Company will not be liable for any loss or inconvenience caused by such cancellations or rescheduling, beyond refunding any prepaid sums for the affected booking.

6. Customer Obligations

The Customer agrees to provide safe and reasonable access to the Premises and to ensure that the environment is safe for the Operatives to work in. This includes, but is not limited to, ensuring that the Premises comply with applicable health and safety requirements.

The Customer must inform the Company of any hazards, fragile items, or areas requiring special care. The Customer is responsible for securing valuable, delicate, or irreplaceable items prior to the visit. The Company does not accept liability for any loss or damage to items that have not been appropriately secured or disclosed.

Where the Services require the use of utilities, such as water and electricity, the Customer shall ensure that they are available and in working order at the Premises.

The Customer agrees not to instruct Operatives to undertake tasks that are unsafe, illegal, or outside the scope of cleaning services, such as lifting excessively heavy items, working at unsafe heights, or handling materials that the Operatives have not been trained or equipped to manage.

7. Company Obligations

The Company will provide the Services with reasonable skill and care, using Operatives who are appropriately trained and instructed for the tasks required.

The Company will take reasonable steps to protect the security and confidentiality of any keys, codes, or access devices provided by the Customer for the purpose of performing the Services.

Where cleaning products and equipment are supplied by the Company, these will be suitable for the type of work undertaken, based on the Companys professional judgement. If the Customer requires the use of specific products, this must be agreed in advance. The Company will not be responsible for the condition, safety, or performance of cleaning products or equipment supplied by the Customer.

8. Waste Handling and Regulations

The Company will handle general household and office waste arising in the normal course of cleaning tasks, such as emptying bins into appropriate on-site waste containers provided by the Customer.

The Company does not operate as a licensed waste carrier and will not remove significant quantities of waste from the Premises, nor collect, transport, or dispose of controlled, hazardous, clinical, or regulated waste, including but not limited to asbestos, chemicals, sharps, paint, solvents, oils, or electrical equipment.

The Customer is responsible for providing appropriate on-site waste containers and for arranging lawful disposal of waste in accordance with all applicable waste and environmental regulations. The Company will not be liable for any failure by the Customer to comply with such regulations.

Where the Services involve handling any unusual or potentially hazardous material, the Customer must disclose this to the Company in advance. The Company reserves the right to refuse work that entails the handling, removal, or cleaning of hazardous or prohibited materials.

9. Liability and Limitations

The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, revenue, or opportunity, arising out of or in connection with the provision of the Services.

The Companys total aggregate liability to the Customer in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Customer for the specific visit or service during which the incident occurred.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded under UK law.

The Company shall not be liable for wear, discolouration, or damage that arises from the normal and reasonable use of cleaning products on items that are old, worn, defective, or unsuitable for cleaning, nor for pre-existing damage or defects at the Premises. The Customer is responsible for informing the Company of any particularly delicate surfaces, finishes, or items.

10. Insurance

The Company maintains insurance cover appropriate to the nature of its business. Details of current insurance arrangements can be provided upon reasonable request.

Insurance cover may be subject to conditions, exclusions, and claim limits. Any claim or potential claim must be notified to the Company as soon as reasonably practicable and in any event within a reasonable period after the Customer becomes aware of it, to enable the Company to investigate and, where appropriate, notify its insurers.

11. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as possible, ideally within 24 hours of the relevant visit. The Company will use reasonable efforts to investigate complaints and to remedy any substantiated shortcomings, which may include re-cleaning affected areas or offering an appropriate adjustment.

The Customers failure to notify the Company promptly may affect the Companys ability to investigate and address the issue and may limit any remedial action that can reasonably be taken.

12. Access, Security, and Keys

Where the Customer provides keys, access codes, or other means of entry to the Premises, the Company agrees to take reasonable care in their handling and storage. Keys may be labelled in a manner that does not directly identify the Premises address.

The Company shall not be liable for any loss or damage arising from the Customers failure to secure the Premises before or after a visit, or for any security issues resulting from pre-existing defects in locks, doors, or alarm systems.

13. Staff and Non-Solicitation

The Customer agrees not to directly employ, engage, or contract with any Operative introduced by the Company for the provision of cleaning services other than through the Company, during the period of engagement and for 6 months thereafter, without the Companys prior written consent.

If the Customer breaches this non-solicitation provision, the Company reserves the right to charge a reasonable introduction or recruitment fee to compensate for the loss of the Operative.

14. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, acts of God, strikes, transport disruption, or public health emergencies.

15. Changes to Terms and Conditions

The Company may revise these Terms and Conditions from time to time, for example to reflect changes in law, regulation, or business practices. Updated terms will apply to new bookings from the date they are published or otherwise communicated. For ongoing or recurring services, the Company will provide reasonable notice of any material changes.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. Severability

If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understandings, representations, or agreements, whether oral or written.

By proceeding with a booking, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.